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About The SERVQUAL Web

23. 3. 2007

About The SERVQUAL Web

The aim of the presentation is to inform companies and customers about opportunity to enhance the quality of services by the SEVRQUAL. It is instrument for measuring service quality developed by American authors.

On the web you can find necessary information about service quality survey by the SERVQUAL method, the goal of the survey and my profile.

The webpage will be constantly updated.

Thank you for your visit.

 Jiri Franek